(Information, Advice & Guidance)

During your training, you will have access to a service called ‘Information Advice and Guidance’ or IAG.

Our IAG will:

  • Inform you of opportunities available to you
  • Advise you how you can develop and progress
  • Guide you accessing learning opportunities and making choices
  • Give further help and support if required during or after completion of your qualification 


This IAG service will take place a minimum of 4 times while you are on one of our training programmes and you can request a confidential meeting/discussion at any time you wish.

Individual Training Plan

Your individual training plan is a document, which will give you a broad outline of the training and actions required for you to achieve your goals. During the early stages of your training, your Assessor/Tutor will complete this plan with you and your mentor.

As a result, we can provide training appropriate to your needs. A copy of your plan is available on your e-portfolio and the original document held on file at the Protocol Administration office. This plan gets updated by your assessor and used as a discussion tool during reviews.

individual learning plan for IAG


You will be working towards your Apprenticeship standard while you are on the training programme. These qualifications are nationally accepted and recognised by the industry. Qualifications we offer include:

Progression Opportunities

Apprenticeship programmes provide a clear and structured path for individuals to gain valuable knowledge, skills, and behaviours in a specific trade or profession. These programmes offer progression opportunities, guiding individuals through stages of increasing responsibility and complexity to apply and refine their learned skills.

Pre-apprenticeships are an essential step before formal apprenticeships, allowing individuals to explore their chosen field, develop foundational skills, and demonstrate commitment to the industry. Successfully completing a pre-apprenticeship often leads to a seamless transition into a full apprenticeship, offering more specialised training.

This progression ensures a smoother entry into the workforce and enhances the overall quality of training. It allows apprentices to build upon their pre-apprenticeship foundation, fostering a deeper understanding of their trade. The structured advancement creates a sense of achievement, motivating apprentices to stay committed and excel in their chosen field.

Here are typical job titles individuals progress into after completing their chosen apprenticeship standard:

Administrative Assistant, Data Entry Clerk, Office Administrator, Executive Assistant, Personal Assistant, Team Coordinator, Customer Service Representative, Project Administrator, Finance Administrator.

Client Services Coordinator, Customer Service Representative, Customer Support Specialist, Sales Support Assistant, Front Desk Receptionist, Service Desk Agent, Retail Customer Service Associate.

Senior Customer Service Representative, Customer Operations Specialist, Customer Service Team Leader, Customer Service Supervisor, Client Success Manager, Customer Support Analyst.

Applications & Online Service Executive, Data Administrator, Digital Champion, Database Administrator, Digital Coach, Operations Technical Specialist, Technical Support Professional.

Payroll Administrator, HR Administrator, Benefits Administrator, Compliance Assistant, HR Assistant, Recruitment Coordinator, HR Generalist, Employee Relations Coordinator.

Training Coordinator, Junior Learning & Development Specialist, Learning & Development Assistant, Training Administrator, Apprenticeship Coordinator, Employee Development Coordinator.

Occupational Mentor, Technical Mentor, Training Mentor, Training Mentor, Tutor, Academic Mentor, Learning Mentor, Vocational Mentor.

Learning & Skills Teacher, Lecturer, Tutor, Education Practitioner, FE Learning & Skills Teacher, Learning & Skills Practitioner.

Digital Marketing Assistant, Marketing Assistant, Marketing Junior, Social Media Assistant, Digital Communications Assistant, Marketing Administrator, Marketing Communications Assistant

Operations Manager, Regional Manager, Divisional Manager, Department Manager, Specialist Managers.

Diversity & Inclusion Manager, Employee Relations Consultant, HR Business Partner, HR Consultant Partner, HR Generalist, HR Manager, HR Pay & Reward, Wellbeing Consultant.

Team Leader, Shift Supervisor, Department Supervisor, Frontline Manager, Assistant Manager, Project Coordinator, Production Supervisor, Site Supervisor, Office Manager.

Fork Lift Truck Operator, Store Person, Warehouse Operative, Picker, Warehouse Person, Warehouse Assistant.

Initial Assessment

You will undergo different forms of initial assessment over a period of time. The initial assessment aims to ensure you are on the correct programme and level for your ability and knowledge. As a result, we also highlight any areas where you will require extra assistance or guidance. As part of the initial assessment, you may have the option to complete it by paper or by using our interactive BKSB learning resources.

In addition, you will complete a learning styles questionnaire, have a one-to-one interview, and a recognition of prior learning interview. Moreover, the results of your initial assessment get uploaded to your individual learning plan, with feedback provided to you.

Reviewing Your Progress

We will review your progress throughout the training programme to ensure you’re following the individual learning plan. The Tutor/Assessor will meet with you and your mentor in the workplace every 8/12 weeks. This will be to discuss your progress and targets against your individual learning plan, and your Tutor/Assessor can agree on any suitable amendments.


Assessments take place approximately every 4-6 weeks. You are notified at least seven days before the actual date of your assessment, so you have some time to prepare.

The assessor is responsible for judging whether or not you are competent. The assessor will observe you carrying out tasks, oral and or written questions, or other relevant evidence. Assessors will have occupational expertise directly relating to the qualification they are assessing. If you’re completing an e-portfolio, alternate monthly assessments will be completed online and then face to face.

Off The Job Training

We will develop your understanding and knowledge of the theory behind your chosen qualification through off-the-job training sessions. These will take place at our offices in the centre of Birmingham. You will have 100% attendance unless you receive authorisation for absence from your mentor. Depending on your level of experience and previous qualifications, we can be flexible with the off-the-job training and allow you to undertake open learning with us.

Assessments will also take place as part of our Portfolio Days which take place every month. You’re issued with an On and Off the job work-study plan to coordinate all training activities and work task requirements. An individual course schedule of dates and training activities will also be issued, linking all the milestones of the qualification.

Functional Skills

Functional skills are considered an essential part of occupational competence and are vital for your personal development. To help you achieve your functional skills, you will do an initial assessment using an interactive PC tool. We will also help you achieve the external assessments and fully understand the theory behind Maths and English.

There may be proxy exemptions if you hold the appropriate and approved GCSE qualifications. Depending on the initial assessment outcome, you will be encouraged to aim for a higher level.

Knowledge Tests

Knowledge tests have been introduced to prove your knowledge and understanding in the vocational area and to back up the knowledge and understanding gained during the completion of your qualification. These qualifications are certificated separately and your examination dates will be shown on your course schedule.

If you are interested in starting an apprenticeship, feel free to give us a call on 0121 236 2634, where you can speak directly to a qualified member of staff.