Apprenticeship
Courses

Apprenticeship
Courses

At Protocol Consultancy Services, we offer a wide range of fully-funded apprenticeships that will allow you to improve your skills and make you a valuable asset to any business.

About Apprenticeships

Apprenticeships are a full-time job with added training and assessment. As a result, you would be gaining work experience while earning a wage and achieving a qualification.

Apprenticeships are an excellent way to gain practical experience, skills, and knowledge. They teach you the theoretical aspect of the industry you’re working in. This is in addition to the practical experience you can only gain from working on the job.

Unsure if it's right for you?

Take a look at what a previous apprentice had to say about their time with Protocol Consultancy Services, their aspirations moving forward with MetroPm, and advice for people considering the Apprenticeship pathway.

Apprenticeships
2023/24

Since 1996, over 2,500+ businesses and 5,000+ learners have benefitted from our training programmes, and throughout this time, we have achieved a 96% apprenticeship achievement rate. Search below to find the course that’s right for you.

A Business Administrator has a highly transferable set of knowledge, skills, and behaviours applicable in all sectors. This includes small and large businesses alike, from the public, private, and charitable sectors. The role may involve working independently or as part of a team and involves developing, implementing, maintaining, and improving administrative services. Business Administrators improve skills and…

The role of a Customer Service Practitioner is to deliver high-quality products and services to the business’s target audience. Your primary responsibility will be to offer a helpful service to customers. This service will be provided from the workplace, digitally, or through going out to the customer’s location. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, and support…

The primary purpose of a Customer Service Specialist is to be a professional for direct customer support within each sector. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and services…

The Digital Support Technician occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing…

HR Support Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to…

Learning & Development Practitioners are involved with identifying training needs, designing educational resources, delivering and evaluating training, and working with stakeholders. The Learning and Development Practitioner will have expertise and competence within their specific field, whether it be technical, vocational, or behavioural. They link the learning within their area of responsibility to business objectives and…

A Learning & Skills Mentor (LSM) operates within various sectors and can be found in organisations where training and development is required, such as business, education, healthcare, marketing, and technology. Their purpose is to support learners by providing development opportunities that will aide them in their career journey. When providing support, LSMs follow ethical and legal guidelines to ensure high…

The Learning & Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher. The LST role is pivotal to the success of traineeship and apprenticeship programmes, in delivering effective vocational education and training that meets both learners’ and employers’ needs. LSTs teach young people and adults within all parts of the…

A Multi-Channel Marketers can be found within all sectors and businesses, and operate within industries such as business, retail, warehousing, IT, and more. A Multi-Channel Marketer will work for a specific marketing company that offers advice to external clients, or within an internal marketing team, to achieve marketing goals that will help businesses succeed. As part of a Marketing team, Multi-Channel Marketers will…

An Operations & Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills…

In organisations of every size and sector, a People Professional will take centre stage, steering agendas to meet strategic goals, with the role encompassing a broader remit within smaller businesses. They’re responsible for driving recruitment, developing talent, managing payroll, supporting positive employee relations, and ensuring legal compliance. The purpose of the occupation is to support the business to…

A Team Leader & Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed…

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could…

Business Administrators have a highly transferable set of knowledge, skills, and behaviours that can be useful in all sectors…

The main purpose of a Customer Service Specialist is to be a professional for direct customer support within each sector. You…

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering…

Learning & Development Practitioners are involved with identifying training needs, designing educational resources…

A Multi-Channel Marketers can be found within all sectors and businesses, and operate within industries such as business…

In organisations of every size and sector, a People Professional will take centre stage, steering agendas to meet strategic goals, with the…

Warehouse Operatives work in a variety of warehouse environments. Activities include taking deliveries, as well as moving, storing, and…

The role of a Customer Service Practitioner is to deliver high-quality products and services to the business’s target audience. Your…

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity…

The Learning & Skills Teacher is dual-professional, having proved their ability in a subject specialism and then trained as a teacher. This role…

A Learning & Skills Mentor (LSM) operates within various sectors and can be found in organisations where training and development is…

An Operations & Departmental Manager is someone who manages teams and projects to achieve objectives. They are accountable…

A Team Leader & Supervisor is a management role, with operational and project responsibilities to deliver a clearly defined outcome. They…