Learn more about us here at Protocol as a business and a team, as well as the services we offer to help secure you a promising career.
If you’re interested in learning more about us, Protocol Consultancy Services was established as a Training Provider in 1996 with two staff members. In 2025, we now have ten staff members and a team of part-time consultants.
We are an approved Work-Based Training Provider for the Education and Skills Funding Agency. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd.
Our work mainly takes place within the Midlands, through government funding, although we can travel anywhere in the UK should it be necessary. We also do consultancy work in management and skills training and have developed our own virtual learning environment, which is accessible from anywhere.
At Protocol, we have a highly motivated, professional team who have excellent working relationships, both internally and with our customers. Our dedicated trainers, assessors, and verifiers have many years of experience in their fields and provide a professional, supportive, and friendly service. All the team are highly trained and have achieved all the qualifications they teach and assess. Learn more about us below.
MANAGING
DIRECTOR
I am the Managing Director of Protocol Consultancy Services, part of the Protocol Group, and Ofsted approved training provider since 1996.
OPERATIONS DIRECTOR /
ASSESSOR / IQA
My role involves assessing several courses that we offer at Protocol, leading the IQA team, and I am also involved in the data monitoring linked with our KPI’s.
COMPLIANCE
MANAGER
As Compliance Manager, I oversee, quality check, and continuously develop control systems to prevent or deal with violations of legal guidelines and internal policies.
ASSESSOR / TUTOR /
IQA
I’ve worked at PCS for 17 years, gaining a wealth of knowledge in conducting internal quality assurance, as well as assessing and tutoring several subjects we offer.
RECRUITMENT ADVISOR /
TUTOR SUPPORT
I operate within the marketing department, assisting with the recruitment of learners for our training courses, and offer support to tutors when needed.
RECRUITMENT ADVISOR /
TUTOR SUPPORT
I work in the recruitment department, helping to enrol learners in our training courses and providing support to tutors as needed.
IT SUPPORT / ADMIN /
EXAM SECRETARY
I have worked for Protocol for 7 years and within that time I have covered a wide variety of job roles such as IT Support, Admin, Exam Secretary, and Tutor Support.
BUSINESS DEVELOPMENT
& MARKETING
My role involves working within the business development team to build and maintain relationships with our business partners. I focus on outreach and engagement, securing valuable opportunities for our learners, including work placements and real-world experience.
DIGITAL MARKETING
& IT SUPPORT
My role involves creating content for various social media platforms, uploading content to the website and managing learner portfolios on Moodle & Mahara.
BUSINESS ADMIN
APPRENTICE
I’m the new Administrative Apprentice at Protocol, helping to problem solve and keep our day-to-day admin operations organised and running smoothly.
BUSINESS ADMIN
& CUSTOMER SUPPORT APPRENTICE
As Protocol’s new Administrative Apprentice, I support our reception and customer service areas while ensuring our daily administrative operations stay organised, efficient and problem-free.
MANAGING
DIRECTOR
I am the Managing Director of Protocol Consultancy Services, part of the Protocol Group, and Ofsted approved training provider since 1996.
OPERATIONS DIRECTOR /
ASSESSOR / IQA
My role involves assessing several courses that we offer at Protocol, leading the IQA team, and I am also involved in the data monitoring linked with our KPI’s.
COMPLIANCE
MANAGER
As Compliance Manager, I oversee, quality check, and continuously develop control systems to prevent or deal with violations of legal guidelines and internal policies.
ASSESSOR / TUTOR /
IQA
I’ve worked at PCS for 17 years, gaining a wealth of knowledge in conducting internal quality assurance, as well as assessing and tutoring several subjects we offer.
RECRUITMENT
ADVISOR
Since joining PCS I’ve become a recruitment advisor, maintaining contact with schools, job centers, and career advisors, as well as offering guidance when needed.
IT SUPPORT / ADMIN /
EXAM SECRETARY
I have worked for Protocol for 4 years and within that time I have covered a wide variety of job roles such as IT Support, Admin, Exam Secretary, and Tutor Support.
RECRUITMENT ADVISOR /
TUTOR SUPPORT
I operate within the marketing department, assisting with the recruitment of learners for our training courses, and offer support to tutors when needed.
CUSTOMER SERVICE
APPRENTICE
I’m the new Customer Service Apprentice at Protocol, with a focus on reception duties and recruitment, meaning I get to meet and help new people every day.
BUSINESS ADMIN
APPRENTICE
I’m the new Administrative Apprentice at Protocol, helping to problem solve and keep our day-to-day admin operations organised and running smoothly.
MULTI-CHANNEL
MARKETING APPRENTICE
My role involves creating content for various social media platforms, uploading content to the website, and managing learner portfolios on Moodle & Mahara.
With our level of experience, we can provide focused consultancy and add value to your business in a variety of different ways. Our performance improvement methods involve supporting departments, teams, or individuals to develop action plans which address current gaps and build upon strengths. Learn more about us below.
At Protocol Consultancy Services, we offer professional and accredited pre-apprenticeships, apprenticeships, and SWAPs. This allows you to gain vital knowledge and experience in a wide variety of industries.
Through on and off-site training provided by Protocol and the business, learners will be assisted in the development of specific skills needed for success, as well as functional skills in Maths, English, and I.T.
All of our courses suit the individual needs of learners & businesses. Training activities are designed with a specific business strategy to provide an effective service and maximise your investment.
Through our Sector-Based Work Study Programmes, businesses can add to their workforce and employ new learners in a variety of different fields. Placements target a variety of sectors for you to choose from.
SWOT & PESTLE analysis will be used as a strategic planning technique. This is to help learners and businesses identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.
Through the use of benchmarking, we will examine the industry standards for your business. This includes where you measure up, and the steps that need to be taken for the learner and business to improve.
At Protocol Consultancy Services, we offer professional and accredited apprenticeships, traineeships, and short courses. This allows you to gain vital knowledge and experience in a wide variety of industries.
Through on and off-site training provided by Protocol and the business, learners will be assisted in the development of specific skills needed for success, as well as functional skills in Maths, English, and I.T.
All of our courses suit the individual needs of learners & businesses. Training activities are designed with a specific business strategy to provide an effective service and maximise your investment.
Through our Sector-Based Work Study Programmes, businesses can add to their workforce and employ new learners in a variety of different fields. Placements target a variety of sectors for you to choose from.
SWOT & PESTLE analysis will be used as a strategic planning technique. This is to help learners and businesses identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.
Through the use of benchmarking, we will examine the industry standards for your business. This includes where you measure up, and the steps that need to be taken for the learner and business to improve.
The right partner, at the right place, at the right time!
At Protocol Consultancy Services, we work closely with leading assessment organisations and valued partners to deliver high-quality qualifications to learners and their employers. We ensure that each learner has the flexibility to select units that enhance their learning while supporting their employer’s business objectives.
See below for a selection of the assessment organisations and partners we collaborate with:
Enter your details below, as well as any opportunities you may be interested in and we will get back to you within 48 hours of you submitting your enquiry.
