PCS – Quality Training in the Heart of Birmingham

About us

Learn more about us here at Protocol as a business and a team, as well as the services we offer to help secure you a promising career.

Who are we?

If you’re interested in learning more about us, Protocol Consultancy Services was established as a Training Provider in 1996 with two staff members. In 2021, we now have ten staff members and a team of part-time consultants.

We are an approved Work-Based Training Provider for the Education and Skills Funding Agency. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd.

Where Do We Operate?​

Our work mainly takes place within the Midlands, through government funding, although we can travel anywhere in the UK should it be necessary. We also do consultancy work in management and skills training and have developed our own virtual learning environment, which is accessible from anywhere.

About Us

Our Team

At Protocol, we have a highly motivated, professional team who have excellent working relationships, both internally and with our customers. Our dedicated trainers, assessors, and verifiers have many years of experience in their fields and provide a professional, supportive, and friendly service. All the team are highly trained and have achieved all the qualifications they teach and assess. Learn more about us below.

Sue Tipton MBE

MANAGING
DIRECTOR

I am the Managing Director of Protocol Consultancy Services, a Beacon Status, and Grade One Ofsted Outstanding work-based provider.

Craig Higham

OPERATIONS DIRECTOR /
ASSESSOR / IQA

My role involves assessing several courses that we offer at Protocol, leading the IQA team, and I am also involved in the data monitoring linked with our KPI’s.

About Mary Baxter

Mary Baxter

BUSINESS DEVELOPMENT
MANAGER

As Business Development Manager I oversee the department, coordinate with potential employers, and ensure the business and its brand continues to grow.

Michelle Eynon

ASSESSOR / TUTOR /
IQA

I’ve worked at PCS for 17 years, gaining a wealth of knowledge in conducting internal quality assurance, as well as assessing and tutoring several subjects we offer.

About Joe Biddlestone

Joe Biddlestone

IT SUPPORT / ADMIN /
EXAM SECRETARY

I have worked for Protocol for 4 years and within that time I have covered a wide variety of job roles such as IT Support, Admin, Exam Secretary, and Tutor Support.

About Martin Adaway

Martin Adaway

BUSINESS
DEVELOPMENT

With 26 years of experience working in education, I am responsible for traineeships, apprenticeships, and short courses, as well as gaining new business for Protocol.

Melanie Judd parent feedback

Melanie Judd

RECRUITMENT
ADVISOR

Since joining PCS I’ve become a recruitment advisor, maintaining contact with schools, job centers, and career advisors, as well as offering guidance when needed.

Jesse Wall Kickstart Case Study

Jesse Wall

DIGITAL
MARKETER

My role involves creating organic content for various social media platforms, uploading content to the website, and managing learner portfolios on Moodle & Mahara.

Sue Tipton MBE

MANAGING
DIRECTOR

I am the Managing Director of Protocol Consultancy Services, a Beacon Status, and Grade One Ofsted Outstanding work-based provider.

Craig Higham

OPERATIONS DIRECTOR /
ASSESSOR / IQA

My role involves assessing several courses that we offer at Protocol, leading the IQA team, and I am also involved in the data monitoring linked with our KPI’s.

About Mary Baxter

Mary Baxter

BUSINESS DEVELOPMENT MANAGER

As Business Development Manager I oversee the department, coordinate with potential employers, and ensure the business and its brand continues to grow.

Michelle Eynon

ASSESSOR / TUTOR /
IQA

I’ve worked at PCS for 17 years, gaining a wealth of knowledge in conducting internal quality assurance, as well as assessing and tutoring several subjects we offer.

About Joe Biddlestone

Joe Biddlestone

IT SUPPORT / ADMIN /
EXAM SECRETARY

I have worked for Protocol for 4 years and within that time I have covered a wide variety of job roles such as IT Support, Admin, Exam Secretary, and Tutor Support.

About Martin Adaway

Martin Adaway

BUSINESS
DEVELOPMENT

With 26 years of experience working in education, I am responsible for traineeships, apprenticeships, and short courses, as well as gaining new business for Protocol.

Melanie Judd parent feedback

Melanie Judd

RECRUITMENT
ADVISOR

Since joining PCS I’ve become a recruitment advisor, maintaining contact with schools, job centers, and career advisors, as well as offering guidance when needed.

Jesse Wall Kickstart Case Study

Jesse Wall

DIGITAL
MARKETER

My role involves creating organic content for various social media platforms, uploading content to the website, and managing learner portfolios on Moodle & Mahara.

Our Services

With our level of experience, we can provide focused consultancy and add value to your business in a variety of different ways. Our performance improvement methods involve supporting departments, teams, or individuals to develop action plans which address current gaps and build upon strengths. Learn more about us below.

Accredited
Courses

At Protocol Consultancy Services, we offer professional and accredited apprenticeships, traineeships, and short courses. This allows you to gain vital knowledge and experience in a wide variety of industries.

Training &
Development

Through on and off-site training provided by Protocol and the business, learners will be assisted in the development of specific skills needed for success, as well as functional skills in Maths, English, and I.T.

Maximising
investment

All of our courses suit the individual needs of learners & businesses. Training activities are designed with a specific business strategy to provide an effective service and maximise your investment.

Business
Development &
Marketing

Through many of our short courses, businesses can upskill existing staff members or employ new learners in a variety of different fields. Courses target social media, digital marketing, and more!

Self Assessment
including Quality
Assurance

SWOT & PESTLE analysis will be used as a strategic planning technique. This is to help learners and businesses identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.

Continuous
Improvement
Throughout

Through the use of benchmarking, we will examine the industry standards for your business. This includes where you measure up, and the steps that need to be taken for the learner and business to improve.

Accredited
Courses

At Protocol Consultancy Services, we offer professional and accredited apprenticeships, traineeships, and short courses. This allows you to gain vital knowledge and experience in a wide variety of industries.

Training &
Development

Through on and off-site training provided by Protocol and the business, learners will be assisted in the development of specific skills needed for success, as well as functional skills in Maths, English, and I.T.

Maximising
investment

All of our courses suit the individual needs of learners & businesses. Training activities are designed with a specific business strategy to provide an effective service and maximise your investment.

Business
Development &
Marketing

Through many of our short courses, businesses can upskill existing staff members or employ new learners in a variety of different fields. Courses target social media, digital marketing, and more!

Self Assessment
including Quality
Assurance

SWOT & PESTLE analysis will be used as a strategic planning technique. This is to help learners and businesses identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.

Continuous
Improvement
Throughout

Through the use of benchmarking, we will examine the industry standards for your business. This includes where you measure up, and the steps that need to be taken for the learner and business to improve.

Our Partners

The right partner, at the right place, at the right time!

At Protocol Consultancy Services, we partner with the best awarding organisations when delivering qualifications to learners and their employers. We always make sure that each learner has the flexibility to choose units that will enhance their learning while maximising their employer’s business.

See below for a selection of the awarding organisations we work with: