PCS – Quality Training in the Heart of Birmingham

About us

Learn more about us here at Protocol as a business and a team, as well as the services we offer to help secure you a promising career.

Who are we?

If you’re interested in learning more about us, Protocol Consultancy Services was established as a Training Provider in 1996 with 2 staff (one full time and one part time) and currently in 2020 has 14 staff and a team of part time consultants.

We are an approved Work Based Training Provider for the Education and Skills Funding Agency. (PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd).

Where Do We Operate?​

Work undertaken is mainly in the Midlands area, through government funding although we are prepared to travel anywhere in the UK should it be necessary for the delivery of Apprenticeships and Advanced Apprenticeships. We also undertake Consultancy work in management and skills training. We have developed our own virtual learning environment that allows access from anywhere. 

About Us

Our Team

We have a highly motivated, professional team who have excellent working relationships, both internally and with our customers and stakeholders. Our dedicated trainers, assessors and verifiers have many years experience in their respective fields and provide a professional, supportive and friendly service. All the team are highly trained and have achieved all the qualifications they teach and assess on. Learn more about us below.

Sue Tipton

MANAGING
DIRECTOR

I am the Managing Director of Protocol Consultancy Services, a Beacon Status and Grade One Ofsted Outstanding work based provider.

Craig Higham

ASSESSOR / IQA / OPERATIONS
DIRECTOR

My role involves assessing several courses that we offer at Protocol, leading the IQA team, and I am also involved in the data monitoring linked with our KPI’s.

Michelle Eynon

ASSESSOR / TUTOR /
IQA

I’ve worked at PCS for 17 years, gaining a wealth of knowledge in conducting internal quality assurance, as well as assessing and tutoring several subjects we offer.

Elaine Welch

ASSESSOR / TUTOR / IQA

Assessor, Tutor and IQA for over 17 years assessing qualifications at different levels and providing learners with guidance throughout their learning journey.

About Lisa Satchwell

Lisa Satchwell

ASSESSOR / TUTOR

I’ve worked for Protocol for 10 years as an Assessor and Tutor, guiding learners through their qualification and offering help, advice and guidance along the way.

Melanie Judd

RECRUITMENT ADVISOR

Since joining PCS I’ve become a recruitment advisor, maintaining contact with schools, job centres and career advisors, as well as offering guidance when needed.

About Martin Adaway

Martin Adaway

BUSINESS
DEVELOPMENT

With 26 years of experience working in education, I am responsible for traineeships, apprenticeships and short courses, as well as gaining new business for Protocol.

About Mary Baxter

Mary Baxter

BUSINESS DEVELOPMENT
MANAGER

As Business Development Manager I oversee the department on a daily basis, coordinate with potential employers, and ensure the business and its brand continue to grow.

About Joe Biddlestone

Joe Biddlestone

IT SUPPORT / ADMIN / EXAM
SECRETARY

I have worked for Protocol for 4 years and within that time I have covered a wide variety of job roles such as IT Support, Admin, Exam Secretary and Tutor Support.

Sue Tipton

MANAGING
DIRECTOR

I am the Managing Director of Protocol Consultancy Services, a Beacon Status and Grade One Ofsted Outstanding work based provider.

Craig Higham

ASSESSOR / IQA / OPERATIONS
DIRECTOR

My role involves assessing several courses that we offer at Protocol, leading the IQA team, and I am also involved in the data monitoring linked with our KPI’s.

Michelle Eynon

ASSESSOR / TUTOR / IQA

I’ve worked at PCS for 17 years, gaining a wealth of knowledge in conducting internal quality assurance, as well as assessing and tutoring several subjects we offer.

Elaine Welch

ASSESSOR / TUTOR / IQA

Assessor, Tutor and IQA for over 17 years assessing qualifications at different levels and providing learners with guidance throughout their learning journey.

About Lisa Satchwell

Lisa Satchwell

ASSESSOR / TUTOR

I’ve worked for Protocol for 10 years as an Assessor and Tutor, guiding learners through their qualification and offering help, advice and guidance along the way.

Melanie Judd

RECRUITMENT ADVISOR

Since joining PCS I’ve become a recruitment advisor, maintaining contact with schools, job centres and career advisors, as well as offering guidance when needed.

About Martin Adaway

Martin Adaway

BUSINESS
DEVELOPMENT

With 26 years of experience working in education, I am responsible for traineeships, apprenticeships and short courses, as well as gaining new business for Protocol.

About Mary Baxter

Mary Baxter

BUSINESS DEVELOPMENT MANAGER

As Business Development Manager I oversee the department on a daily basis, coordinate with potential employers, and ensure the business and its brand continue to grow.

About Joe Biddlestone

Joe Biddlestone

IT SUPPORT / ADMIN / EXAM
SECRETARY

I have worked for Protocol for 4 years and within that time I have covered a wide variety of job roles such as IT Support, Admin, Exam Secretary and Tutor Support.

Our Services

Our breadth of experience and expertise enables us to provide focused consultancy and really add value to your business in a variety of different ways. Our performance improvement methods involve facilitating and supporting departments, teams or individuals to develop meaningful action plans which address current gaps and build upon strengths. Learn more about us below.

Accredited
Courses

At Protocol Consultancy Services, we offer professional and accredited apprenticeships, traineeships and short courses, allowing you to gain vital knowledge and experience in a wide variety of industries.

Training &
Development

Through on and off-site training provided by Protocol and the business, learners will be assisted in the development of specific skills needed for success, as well as function skills in Maths, English and I.T.

Maximising
investment

All of our courses are tailored to suit the needs of individual learners & business', aligning training activities with a specific business strategy to provide an effective service and maximise your investment.

Business
Development &
Marketing

Through many of our short courses, businesses are able to upskill existing staff members or employ new learners in a variety of different fields, with courses targeted towards social media and digital marketing.

Self Assessment
including Quality
Assurance

SWOT & PESTLE analysis will be conducted as a strategic planning technique to help learners and businesses identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.

Continuous
Improvement
Throughout

Through the use of benchmarking, we will examine the industry standards for your business, where you measure up, and the steps that need to be taken for, both, the learner and business to improve.

Accredited
Courses

At Protocol Consultancy Services, we offer professional and accredited apprenticeships, traineeships and short courses, allowing you to gain vital knowledge and experience in a wide variety of industries.

Training &
Development

Through on and off-site training provided by Protocol and the business, learners will be assisted in the development of specific skills needed for success, as well as function skills in Maths, English and I.T.

Maximising
investment

All of our courses are tailored to suit the needs of individual learners & business', aligning training activities with a specific business strategy to provide an effective service and maximise your investment.

Business
Development &
Marketing

Through many of our short courses, businesses are able to upskill existing staff members or employ new learners in a variety of different fields, with courses targeted towards social media and digital marketing.

Self Assessment
including Quality
Assurance

SWOT & PESTLE analysis will be conducted as a strategic planning technique to help learners and businesses identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.

Continuous
Improvement
Throughout

Through the use of benchmarking, we will examine the industry standards for your business, where you measure up, and the steps that need to be taken for, both, the learner and business to improve.

Our Partners

The right partner, at the right place, at the right time

At Protocol Consultancy Services, we partner up with the very best awarding organisations when delivering qualifications to learners and their employers. We always make sure that each learner has the flexibility to choose units that will increase their learning whilst maximising their employers business.

See below for a selection of the awarding organisations we work with: