PCS – Quality Training in the Heart of Birmingham

Apprenticeship
Courses

Apprenticeship
Courses

At Protocol Consultancy Services, we offer a wide range of fully-funded apprenticeship courses that will allow you to improve your skills and make you a valuable asset to any business.

About Apprenticeships

An Apprenticeship is a full-time job with added training and assessment. As a result, you would be gaining work experience while earning a wage and achieving a qualification.

Apprenticeships are an excellent way to gain practical experience, skills, and knowledge. They teach you the theoretical aspect of the industry you’re working in. This is in addition to the practical experience you can only gain from working on the job.

Unsure if it's right for you?

Take a look at what a previous apprentice had to say about their time with Protocol Consultancy Services, their aspirations moving forward with MetroPm, and advice for people considering the Apprenticeship pathway.

Active Apprenticeship
Courses 2021/22

Since 1996, over 2,500 businesses and 5,000 learners have benefitted from our training programmes, and throughout this time, we have achieved a 96% apprenticeship achievement rate. Search below to find the course that’s right for you.

The Assessor Coach apprenticeship emerged within the Education and Training Sector over the last 30 years. This was originally due to the use of vocational qualifications, formal work-based education, and training. The Assessor Coach is a dual professional, using their up-to-date professional knowledge and skills to support…

Business Administrators have a highly transferable set of knowledge, skills, and behaviours that can be useful in all sectors. This includes small and large businesses from the public, private, and charitable sectors. The role may involve working on your own or as part of a team to develop, manage, and improve the level of…

The role of a Customer Service Practitioner is to deliver high-quality products and services to the business’s target audience. Your primary responsibility will be to offer a helpful service to customers. This will be delivered from the workplace, digitally, or through going out to the customer’s location. These may be…

The main purpose of a Customer Service Specialist is to be a professional for direct customer support within each sector. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for…

The primary role of a Digital Marketer is to define, design, and build digital campaigns across a variety of online platforms to drive customer acquisition, engagement, and retention. A digital marketer will typically work as part of a team and be involved in the marketing plan and will report to the Digital Marketing…

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice, working…

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options: Digital…

The Learning & Skills Teacher is dual-professional, having proved their ability in a subject specialism and then trained as a teacher. This role is crucial to the success of traineeship and apprenticeship programmes in delivering effective training that meets the learner’s and employer’s needs. These professionals educate…

An Operations & Departmental Manager is someone who manages teams and projects to achieve objectives. They are accountable to a more senior manager or business owner. Working in the private, public, or charitable sector and organisations of all sizes. Specific responsibilities and job titles will vary, but the…

A Team Leader & Supervisor is a management role, with operational and project responsibilities to deliver a clearly defined outcome. They provide direction, instructions, and guidance to ensure the achievement of set goals. Specific responsibilities will vary, but the knowledge, skills, and behaviours needed will be the same…

Warehouse Operatives work in a variety of warehouse environments. Activities include taking deliveries, as well as moving, storing, and loading goods for dispatch. Operatives are required to safely use a range of equipment as relevant to their role and setting. This could include mechanical racking systems, materials…

The Assessor Coach apprenticeship emerged within the Education and Training Sector over the last 30 years. This was originally due to…

The role of a Customer Service Practitioner is to deliver high-quality products and services to the business’s target audience. Your…

The primary role of a Digital Marketer is to define, design, and build digital campaigns across a variety of online platforms to drive…

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity…

An Operations & Departmental Manager is someone who manages teams and projects to achieve objectives. They are accountable to…

Warehouse Operatives work in a variety of warehouse environments. Activities include taking deliveries, as well as moving, storing, and…

Business Administrators have a highly transferable set of knowledge, skills, and behaviours that can be useful in all sectors. This includes…

The main purpose of a Customer Service Specialist is to be a professional for direct customer support within each sector. You…

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line…

The Learning & Skills Teacher is dual-professional, having proved their ability in a subject specialism and then trained as a teacher. This role…

A Team Leader & Supervisor is a management role, with operational and project responsibilities to deliver a clearly defined outcome. They…