PCS – Quality Training in the Heart of Birmingham

Apprenticeship
Courses

Apprenticeship
Courses

At Protocol Consultancy Services, we offer a wide range of fully-funded apprenticeship courses that will allow you to improve your skills in any given field and make yourself invaluable to any business.

Assessor Coach (AC) apprenticeship courses have emerged within the Education and Training Sector (ETS), over the last 30 years, originally as a result of the implementation of vocational qualifications and formalised work-based education and training. The AC is a dual professional, using their up-to-date…

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve…

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be…

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an…

The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have…

The Learning & Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher. The LST role is pivotal to the success of traineeship and apprenticeship programmes, in delivering effective vocational education and training…

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third…

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all… 

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required…

Assessor Coach (AC) apprenticeship courses have emerged within the Education and Training Sector (ETS), over the last 30 years, originally…

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core…

The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and…

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and…

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged…

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes…

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation…

The Learning & Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then…

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to…