PCS – Quality Training in the Heart of Birmingham


Have a look at what past and present employers have to say about Protocol and the quality of the services we provide through testimonials.

protocol employer testimonials

What we have achieved

Since 1996, we have worked with thousands of businesses to provide a quality service that has proven to be effective in the development of a business. Through the addition of new apprentices or the upskilling of existing staff, our training has helped several business’, in widely different fields, excel, resulting in them having plenty to say in their testimonials.

What we can offer

With all our combined years of expertise we can offer bespoke courses that focus on the individual needs of the learner and business, as well as the delivery of accredited courses and vocational training and assessment, adding value to your business in a variety of contexts.

employer testimonials

What our Employers have to say

Don’t just take our word for it. Read past and present employer testimonials about Protocol and the quality of the services we can provide through apprenticeship, traineeship, short course, and upskilling programmes.

principle estate management

“Principle Estate Management have been working with Protocol for 2 years now, where they have been able to provide outstanding candidates as Apprentices, all of whom have become valuable members of our team.”

community foundation

“I'm very happy with the dedicated continuous support offered by Protocol to my staff as well as keeping me briefed on their progress in a timely manner. Would highly recommend to anyone seeking to provide NVQ based training for their staff.”

“I would highly recommend using Protocol as a supplier for all apprenticeship qualifications. Their approach of getting to know us as a business and then the learners proved to be exactly what we needed.”


“Protocol’s staff were fantastic to work with, professional and engaged with our students throughout their time delivering the training here. Protocol helped us to achieve a 100% pass rate, 75% of which passed with either distinction or distinction*.”

the Arden hotel employer testimonials

“Being able to outsource our training has seen many benefits over the past 3 years, allowing our department head’s to focus on other areas of the business knowing they can trust Protocol Consultancy Services to increase the skill set of their team.”

“We have worked with Protocol for several years now and always receive a friendly and very helpful service. Staff are extremely knowledgeable and have delivered Apprenticeships to new and existing employees from Level 2 to Level 5.”

“Protocol were quick and excellent in matching the ideal trainee to my little store. With constant feedback, I felt comfortable in developing the skill set of the trainee that joined me. If anything, I learned a few things myself.”

“The Apprentices we have recruited via Protocol have developed in terms of experience and knowledge, the support provided has been immense. Will definitely be using Protocol in the future to recruit apprentices and to upskill existing staff.”

“The staff at Protocol are always there as back up and to guide the learners through everything with you, which has been extremely helpful throughout our relationship. We hope to continue to build on this over the coming years.”

bvsc employer testimonials

“Birmingham Voluntary Service Centre were extremely impressed with the calibre of candidates provided by Protocol Consultancy Services who made it through to interview stage. We hadn’t been expecting such a high quality shortlist.”

Trusted by companies
of all sizes