PCS – Quality Training in the Heart of Birmingham


Take a look at what employers, both past and present, have had to say about Protocol and the top-quality services we provide in the testimonials below.

protocol employer testimonials

What we have achieved

Since 1996, we have worked with thousands of businesses to provide a quality service that has proven to assist in a business’s development. By providing apprentices and upskilling of existing staff, our training has helped several organisations excel. And, as a result, our previous employers have had a lot to say.

With all our combined years of expertise, we can offer bespoke courses that focus on the individual needs of the learner and business. This is in addition to the delivery of courses, training, and assessment, adding value to your business in many ways.

What our Employers
have to say

See what one of our current employers had to say about the benefits of hiring an apprentice, how it has impacted their workplace, and why others should consider using such an effective training tool when developing their workforce.

Written Employer

Don’t just take our word for it. Read the testimonials we have received from employers, both past and present, about Protocol and the wide range of services we provide. These are through Apprenticeship, Traineeship, Short Courses, and upskilling programmes.

principle estate management

"Principle Estate Management has worked with PCS for the last two years. During this time, they have provided us with outstanding apprentices who have now become valuable members of staff."

community foundation

“I'm pleased with the continuous support offered by Protocol to my staff as well as keeping me briefed on their progress in a timely manner. Would recommend to anyone seeking to provide NNVQ-based training for their staff.”

“I would recommend using PCS as a supplier for all apprenticeship training programmes. Their approach of getting to know us as a business and then the learners proved to be exactly what we needed.”


“Protocol’s staff are fantastic to work with. They were professional and engaged with our students throughout their time delivering the training here. Protocol helped us achieve a 100% pass rate, 75% of which with either a merit or distinction.”

“The staff at Protocol are always there as backup and to guide the learners through everything with you, which has been extremely helpful throughout our relationship. We hope to continue to build on this over the coming years.”

"We have worked with Protocol for several years now and always receive a friendly and helpful service. Staff are well trained and have delivered Apprenticeships to new and existing employees from Level 2 to Level 5."

“Protocol were quick and excellent in matching the ideal trainee to my little store. With constant feedback, I felt comfortable in developing the skill set of the trainee that joined me. If anything, I learned a few things myself.”

“The Apprentices we have recruited via Protocol have developed in terms of experience and knowledge. The support provided has been immense. We will be using Protocol in the future to recruit apprentices and to upskill existing staff.”

the Arden hotel employer testimonials

“Being able to outsource our training has seen many benefits over the past three years. Our department heads have been able to focus on other areas of the business, knowing they can trust PCS to increase the skill set of their team.”

bvsc employer testimonials

“Birmingham Voluntary Service Centre was very impressed with the calibre of candidates provided by Protocol who made it through to the interview stage. We hadn’t been expecting such a high-quality shortlist.​”

Trusted by companies
of all sizes