PCS – Quality Training in the Heart of Birmingham


Here at Protocol Consultancy Services, we offer a wide variety of generic skills training courses, including, but not limited to: –

  • Team building
  • Effective performance appraisals
  • Interview skills
  • Time management
  • Handling Customer Complaints
  • Leadership and Motivation
  • Presentation Skills
  • Negotiation Skills
  • Health and Safety Awareness
  • Stress Management
  • Effective Communication
  • Welcome Host Gold
  • Coaching & Mentoring
  • Employability Skills
  • Recruitment & Selection
  • Appraisal Skills

Although, if businesses require a specific skills training day, a course can be written to their specific requirements to provide the best possible service.

Delivery Of Skills Training

The skills training is tutor led and usually run from 10.00 – 16.00 hrs. However there is flexibility to run the sessions over 2 half days if it is difficult for staff to be released from the workplace. Delegates will receive workbooks and handouts; participate in group discussions, question and answer session and action planning. Courses will run with a minimum of 8 maximum of 12 delegates. The training can be conducted on our premises in the centre of Birmingham or in your own company if there is a minimum of 8 staff attending.

An example of course content for one of the above training sessions is shown on the next page for your information – full details can be given on all of the courses on request.

Example Training Session– Time Management

At the end of the session the learners will be able to:

  • Deal effectively with interruptions
  • Organise tasks so that they are better organised, delegated or eradicated
  • Set their own specific goals and attain them

Course Content

  • To undertake a self-examination and analysis of how you spend your time
  • To look at ways of developing successful time management concepts
  • To look at your own delegation, organisation, concentration and communication skills
  • To examine the role of the procrastinator
  • To examine time loss factors and time consumers
  • To identify and implement a suitable and effective time strategy


  • Workbooks
  • OHP or Power point
  • OHP Screen
  • All of which can be provided by Protocol


This training session consists of group discussions, completion of workbooks, group and individual work. The course will be interactive style and would best suit a group of no more than 12 delegates to allow for greater individual attention.


From participating in the course delegates will gain awareness of how much of the working day is currently wasted. It will enable them to remain focused on the tasks to be completed and improve personal motivation and business effectiveness.

If you are interested in employing an apprentice for your business or looking for an apprenticeship for yourself, feel free to give us a call on 0121 236 2634, where you can speak directly to a qualified member of staff.