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Protocol offers a wide variety of generic skills training which include: -

  • Team building
  • Effective performance appraisalsProtocol Skills Training
  • Interview skills
  • Time management
  • Handling Customer Complaints
  • Leadership and Motivation
  • Presentation Skills
  • Negotiation Skills
  • Health and Safety Awareness
  • Stress Managementprotocol-social-skills-training
  • Effective Communication
  • Welcome Host Gold
  • Coaching & Mentoring
  • Employability Skills
  • Recruitment & Selection
  • Appraisal Skills

If companies require a specific skills training day, a course can be written to their specific requirements.


Delivery of Skills Training

The skills training is tutor led and usually run from 10.00 – 16.00 hrs. However there is flexibility to run the sessions over 2 half days if it is difficult for staff to be released from the workplace. Delegates will receive workbooks and handouts; participate in group discussions, question and answer session and action planning. Courses will run with a minimum of 8 maximum of 12 delegates. The training can be conducted on our premises in the centre of Birmingham or in your own company if there is a minimum of 8 staff attending.

An example of course content for one of the above training sessions is shown on the next page for your information – full details can be given on all of the courses on request


Example Training Session– Time Management

At the end of the session the learners will be able to:

  • Deal effectively with interruptions
  • Organise tasks so that they are better organised, delegated or eradicated
  • Set their own specific goals and attain them

Course Content

  • To undertake a self-examination and analysis of how you spend your time
  • To look at ways of developing successful time management concepts
  • To look at your own delegation, organisation, concentration and communication skills
  • To examine the role of the procrastinator
  • To examine time loss factors and time consumers
  • To identify and implement a suitable and effective time strategy



OHP or Power point
OHP Screen

All of which can be provided by Protocol


This training session consists of group discussions, completion of workbooks, group and individual work. The course will be interactive style and would best suit a group of no more than 12 delegates to allow for greater individual attention.


From participating in the course delegates will gain awareness of how much of the working day is currently wasted. It will enable them to remain focused on the tasks to be completed and improve personal motivation and business effectiveness.


Protocol Resources

Grade One training provider;

Based in the centre of Birmingham, at Protocol we offer a wide range of courses and apprenticeship programmes to suit the individual needs of learners and employers with fully equipped training rooms and e-portfolios. We offer: -

  • Business Administration
  • Customer Service
  • Hospitality
  • Functional Skills
  • Information Technology
  • Management
  • Social Media
  • Team Leading

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icon1Grade One Tutors and Assessors
Excellent training offered on all of our programmes by fully qualified tutors and assessors
Moodle - Virtual Learning Environment
Our Moodle allows you access all resources for you course from any PC, Laptop or Mobile device in the world
Mahara - Online ePortfolio System
With Mahara you can access and update your ePortfolio from anywhere. Your assessors can also access your portfolio and provide support when and where required