My name is Sue Tipton and I am the proud owner and Managing Director of Protocol Consultancy Services, a Beacon Status and Grade One Ofsted Outstanding work based provider, which is part of the Protocol Group of Companies.
My career has been in the field of Training and Development for over forty years in an employed capacity with two previous companies, Midland Bank and the Association of British Travel Agents National Training Board. I now specialise in tutoring, assessing and quality assuring Customer Service, Business Administration, Management and Hospitality working with all ages of learners to achieve the Industry recognised qualifications.
My consultancy work has included working with other local training providers, LSIS, KPMG and I have been an EFQM Midlands Assessor. I am also a Director of the Birmingham & Solihull Network of Training Providers and manage The Gungate AA 3 gold star guest accommodation in Tamworth.
I focus my spare time as the Secretary for the Midlands Support Group for the Roy Castle Lung Cancer Foundation and am also a recently qualified dementia Champion.
I continually update my skills and qualifications and hold the following NVQ’s, Customer Service, Administration, Management, Hospitality ITP, ITQ, Social Media, Functional Skills.
Throughout my career I have attended some 40 + Management
Courses including, Leadership, Negotiation Skills, Selling Skills, Staff & Stress Management; and have attended specialist seminars on Matrix, Quality Management, Health & Safety, NVQ’s, Investors in People & Business Excellence. I also hold numerous in house training certificates including Public Speaking, Sales & Marketing and Tutor Training. Recently I have attended training for Lean and Bottom Line Benefits, Safeguarding, Functional Skills, E& D, HR, BIIB and Welcome Host Gold, TAQA update training.