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Assessor and Tutor

I have worked for Protocol over the last 10 years as an Assessor and Tutor, previously full time and now on a part time basis.

My job role involves working with a varied learner caseload as their Assessor and tutor on their qualification. The qualifications I cover are Customer Service at Level 2 and Level 3, Business and Administration at Level 2 and Level 3, Team Leading at Level 2 and Management at Level 3. I work with individuals and their employers from different backgrounds and varying companies from small independents to large organisations. I help them achieve success by completing initial assessment, planning and setting SMART targets with learners to ensure they reach their goals in a way that is tailored to each individuals needs and by using varied assessment methods. This is usually over a 12 month period.

My role is to guide them through their qualification, offering help and advice throughout while making fair assessment decisions as they build their portfolio of evidence, complete knowledge based tests, Employment Responsibilities and Rights, Personal Learning and Thinking Skills and Functional Skills if required.

I also tutor on Maths Functional Skills up to Level 2 on either a group or individual basis. I have helped to develop the training in this area and by using the various resources available within Protocol, this helps learners gain confidence and achieve success. I recently completed a Welcome Host Gold Customer Service course which I now deliver to staff in organisations that wish to build and improve their customer service.

I have gained many qualifications while with Protocol. Some of these include:

  • NVQ Business Administration Level 3
  • NVQ Level 2 & 3 – Customer Services
  • NVQ Team Leading Level 2
  • NVQ Management Level 4
  • NVQ Level 2 & 3 – Travel Services
  • Functional Skills Level 2 in Maths, English and ICT