My main responsibilities was to update spread sheets, email potential learners, answering and making telephone calls, managing the sign in sheet and meeting and greeting visitors.
I chose to do a BTEC in Health Studies at college. However I discovered it was not something I enjoyed. After college I worked for over two years as waitress and then decide that I wanted a career in Business Administration as it was something that I thought would be interesting, a challenge and a career that I thought I would be successful at. I decided apprenticeship was the best route for me as I could earn and learn at the same time. I choose to attend the Skills Cons course with Protocol because they could help me improve my skills, help me gain new knowledge, help me with my CV, help me with interview skills and could support and help me while I looked for work.
The working environment is very friendly as all staff from every department spoke to me and where helpful in teaching me the things I needed to know in order to complete my work.
I worked mainly with the recruitment and administrator teams, however when needed I worked with members of the other teams.
I liked learning about the job role and the different aspect of that role.
My main challenge when I first started was answering the telephone as I was not sure how to deal with queries, taking telephone messages and getting a custom to a using a new system.
Through advice and guidance from my employer and tutor, I was able to gain the confidence I needed to effectively complete these tasks and repetition proved to be key.
Job Role: Receptionist/Recruitment Assistant
Qualification: Business Administration Level 2
I hope I can complete my NVQ Level 2 in Business Administration and gain full time employment within office environment.