PCS – Quality Training in the Heart of Birmingham

Tatiana
McFayden

What are your main responsibilities?

My main responsibilities was to update spread sheets, email potential learners, answering and making telephone calls, managing the sign in sheet and meeting and greeting visitors.

Pathway Selected

I chose to do a BTEC in Health Studies at college. However I discovered it was not something I enjoyed. After college I worked for over two years as waitress and then decide that I wanted a career in Business Administration as it was something that I thought would be interesting, a challenge and a career that I thought I would be successful at. I decided apprenticeship was the best route for me as I could earn and learn at the same time. I choose to attend the Skills Cons course with Protocol because they could help me improve my skills, help me gain new knowledge, help me with my CV, help me with interview skills and could support and help me while I looked for work.

What is your working environment like?

The working environment is very friendly as all staff from every department spoke to me and where helpful in teaching me the things I needed to know in order to complete my work.

Who do you work with? (Departments, Work colleagues)

I worked mainly with the recruitment and administrator teams, however when needed I worked with members of the other teams.

What do you like about your job?

I liked learning about the job role and the different aspect of that role.

What are the main challenges you face on a daily basis?

My main challenge when I first started was answering the telephone as I was not sure how to deal with queries, taking telephone messages and getting a custom to a using a new system.

How do you overcome these challenges, should you require assistance?

Through advice and guidance from my employer and tutor, I was able to gain the confidence I needed to effectively complete these tasks and repetition proved to be key.

Tatiana Jobcentre Plus Applicant
Learner Details:

Age: 19

Employer: Prolink

Job Role: Receptionist/Recruitment Assistant

Qualification: Business Administration Level 2

Skills & Qualities
Future Goals

I hope I can complete my NVQ Level 2 in Business Administration and gain full time employment within office environment.