Quality Models
At Protocol we use the following quality models:
- Total Quality Management
- EFQM (European Foundation Quality Model through Midlands Excellence)
- IIP (Investors in People)
- IIE (Investors in Excellence)
- Matrix (Information, Advice and Guidance)
- Ofsted
We would be happy to talk to other small businesses on how we have used and achieved all of the above
Protocol Resources
Grade One training provider;
Based in the centre of Birmingham, at Protocol we offer a wide range of courses and apprenticeship programmes to suit the individual needs of learners and employers with fully equipped training rooms and e-portfolios. We offer: -
- Business Administration
- Customer Service
- Hospitality
- Functional Skills
- IT User Skills
- IT Practitioner
- Management (Operational Management)
- Social Media / Digital Marketing
- Team Leader
- Traineeships (Pre Aprenticeship)
- Warehouse
Latest News
The Government’s Plan for Jobs (Traineeships)
On the 8th of July 2020, the government announced its Plan for Jobs scheme, designed…
The Government’s Plan for Jobs (Apprenticeships)
On the 8th of July 2020, the government announced its Plan for Jobs scheme, designed…
Dealing with Setbacks and Adversity
Not everything goes to plan at Protocol particularly with having the government as paymaster compounded…
Get involved with Protocol
Grade One Tutors and Assessors
Excellent training offered on all of our programmes by fully qualified tutors and assessors
Moodle - Virtual Learning Environment
Our Moodle allows you access all resources for you course from any PC, Laptop or Mobile device in the world
Mahara - Online ePortfolio System
With Mahara you can access and update your ePortfolio from anywhere. Your assessors can also access your portfolio and provide support when and where required