Call us:

Contact Details

Quality models

Quality Models

At Protocol we use the following quality models:Quality

  • Total Quality Management
  • EFQM (European Foundation Quality Model through Midlands Excellence)
  • IIP (Investors in People)
  • IIE (Investors in Excellence)
  • Matrix (Information, Advice and Guidance)
  • Ofsted

We would be happy to talk to other small businesses on how we have used and achieved all of the above

Quality Models - Protocol Reception

Protocol Resources

Grade One training provider;

Based in the centre of Birmingham, at Protocol we offer a wide range of courses and apprenticeship programmes to suit the individual needs of learners and employers with fully equipped training rooms and e-portfolios. We offer: -

  • Business Administration
  • Customer Service
  • Hospitality
  • Functional Skills
  • IT User Skills
  • IT Practitioner
  • Management (Operational Management)
  • Social Media / Digital Marketing
  • Team Leader
  • Traineeships (Pre Aprenticeship)
  • Warehouse

Latest News

Get involved with Protocol

icon1Grade One Tutors and Assessors
Excellent training offered on all of our programmes by fully qualified tutors and assessors
Moodle - Virtual Learning Environment
Our Moodle allows you access all resources for you course from any PC, Laptop or Mobile device in the world
Mahara - Online ePortfolio System
With Mahara you can access and update your ePortfolio from anywhere. Your assessors can also access your portfolio and provide support when and where required