For General Data Protection Regulation, The Protocol Group is the ‘controller’ of personal data and is a private limited company. Our registered address is The Old Guild House, 1 New Market Street, Birmingham B3 2NH.
TPSL is a business providing information, advice, and guidance, qualifications, training, assessment, and certification concerning Skills Training. As well as classroom Training including Traineeships and Apprenticeship Training in the following qualifications:
We may collect your name, e-mail address, postal address, telephone number, and job role if you:
If you visit our Website, we may automatically collect the following information:
We may also receive information about you if you use any of the other websites we operate or the other services we provide.
If you are a tutor, apprentice, or learner, we may also receive information about you from your center, other training providers, or employer when they register to receive products and/or services from us.
Any information you provide about a person other than yourself, such as your relatives, you must ensure they understand how we use their information. In addition, they must’ve given permission for you to disclose it and for you to allow us and our service providers to use it.
In certain limited cases, we may collect certain sensitive personal data from you. In other words, information about your racial origin, political opinions, religious beliefs, mental health, sexual life, or details of criminal offences. However, we will only do so on the basis of your explicit consent.
When we ask you to supply us with personal data, we will let you know if it is required to provide products and services to you or if it’s optional.
Contract performance: we may use your personal data to fulfil a contract or take steps linked to a contract:
Legitimate interests: where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are:
NOTE: you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading Your rights.
Consent: where you have given your express consent to receive marketing communications, we may use your personal data to:
Where required by law: we may also process your personal data if required by law, including responding to requests by government or law enforcement authorities or for the prevention of crime or fraud.
Awarding organisations, funding organisations such as ESFA, and third parties such as Ofsted will have access to your personal information.
Steps are in place to ensure that our staff protect your personal data and know their information security obligations. As a result, we limit access to your personal data to those who have a genuine business need to know it.
We may also share your personal data with trusted third parties including:
We will ensure there is a contract in place with the categories of recipients listed above. This includes obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.
Where there is a contract between us, we will retain your personal data for the duration of the contract and six years following its termination or expiry. As a result, we can comply with any contractual, legal, audit, and other requirements or orders from competent courts or authorities. In addition, where you have consented to marketing communications, you may change your preferences or unsubscribe from at any time.
Unfortunately, the transmission of information via the internet is not completely secure. However, we do our best to protect personal data but can’t guarantee the security of your data transmitted to our Website. In addition, once we’ve received your personal data, we will use strict procedures and security features to prevent unauthorised access.
Under the GDPR, you have various rights with respect to our use of your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you by contacting us directly. Please include with your request information that will enable us to verify your identity. After that, we will respond with 30 days of request. However, there are exceptions to this right. We may be unable to make information available to you if doing so would reveal personal data about another person. Similarly, if your request is manifestly unfounded or excessive.
Right to rectification
We aim to keep your personal data accurate and complete and encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Right to erasure
You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary. In addition, if you would like to request that we erase your personal data, contact us using the details below.
Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, if we use your data for direct marketing purposes. In addition, you can object to the processing of your personal data, contact us using the details below.
Right to restrict processing
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you. Or if the processing is unlawful and you want it to be restricted rather than deleted. Contact us using the details provided below.
Right to data portability
In certain circumstances, you can request some of your personal data for yourself, or another data controller, in a commonly used, machine-readable format. This right arises if you have provided your personal data to us, the processing has consent or the performance of a contract, and processing is done by automated means. If you would like to request that your personal data is ported to you, contact us using the details provided below.
NOTE: GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.
You may unsubscribe from marketing communications at any time by contacting us at firstname.lastname@example.org to ‘unsubscribe’.
If you believe that your data protection rights may have been breached, you may lodge a complaint or seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.