My primary job role is office admin, but I tend to do everything from being on the sales lines to helping customers carry their carpets to their vans. I have become an all-rounder.
I heard about Protocol from a friend who had recently completed a qualification with them. After that, I attended an interview with Protocol, and my mind was put at ease straight away by how friendly the staff was. I was successful and was allowed to undertake a Business Admin Level 2 course with Protocol. I was at Protocol for approximately a month before I was found a placement at Matty’s Wholesale Carpets with the help of the protocol team.
My working environment can be hectic at times, but thanks to the friendly staff members that work there, I can easily resolve any issues.
As my role can become quite varied, I work with a large number of people all over the business, from those in the offices to those on the sales lines, and even the customers, when the moment calls for it.
I am enjoying my time at Matty’s through the work I am completing, the coursework set, and socialising with my colleagues and customers.
The main challenge that I face is trying to resolve issues that I haven’t encountered before and solving them while learning simultaneously.
The best way to resolve issues that I haven’t encountered before is to ask the helpful team of people that I am surrounded by every day, using them as a resource to learn from and develop as I progress through my apprenticeship.
Employer: Matty’s Wholesaler
Job Role: Office Administration
Qualification: Business Administration Level 2
I look forward to being taken on full-time. Many thanks go out to all staff at Protocol for helping me get there.