PCS – Quality Training in the Heart of Birmingham


What are your main responsibilities?

My main responsibilities include; Raising work orders, Reporting call logs, Scanning and saving documents, dealing with clients who are looking for information about residential and commercial property.

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What is your working environment like?

My working environment is a very relaxed place where it is easy to concentrate and get on with work. It is also a very sociable place and allows you to communicate with colleges to learn new information and feel comfortable and welcomed.

Who do you work with? (Departments, Work colleagues)

I work opposite my property manager Beverly Wootton, However receive training from a former property assistant John.

What do you like about your job?

There are many factors I enjoy about my job. Some of these include. Being able to socialise with colleges within the office and dealing with different situations on a day to day basis.

What are the main challenges you face on a daily basis?

The main challenges I face while at work is dealing with difficult clients and knowing who to put them through to.

How do you overcome these challenges, should you require assistance?

The key here is to remain polite and professional when dealing with clients, no matter how difficult they can be, and put them through to whoever they need as soon as possible.

Learner Details:

Age: 16

Employer: CP Bigwood

Job Role: Property Assistant

Qualification: Business Administration Level 2

Skills & Qualities
Future Goals

In the near future I am looking to complete the Level 2 Business Administration Apprenticeship and progress within the company I am working for.