PCS – Quality Training in the Heart of Birmingham

Jake
Bodenham

What are your main responsibilities?

At my new job role at Waterloo Housing Association, my main responsibilities are operating the switchboard, ensuring messages are taken accurately and forwarded to the relevant person by email, ensure visitors and customers are greeted with ID issued and visitors book completed, ensure that corporate leaflets and information is kept up to date and displayed in a tidy manner, raise repair orders with contractors, advertise vacant properties with local authorities, contact applicants shortlisted for vacant properties and arrange appointments, provide support to maintain team targets, carry out typing/filing duties, maintain working stock levels, ensure the reception is kept neat and tidy at all times and to open, distribute, frank, receive and record accurately all post for the organisation.

Pathway Selected

I selected the apprenticeship route because it allows me to earn a wage whilst gaining a qualification and work experience on the job. I chose this type of work because I enjoy meeting new people and working in as part of a team, I also want to improve my communication skills and I believe this type of work will allow me to do so.

What is your working environment like?

The working environment at Waterloo Housing Association is an office based working environment with desks and office equipment, the equipment includes computers, phones, stationary etc… The main challenges at Waterloo Housing Association include the workload; there are always multiple tasks that need completing.

Who do you work with? (Departments, Work colleagues)

I work with a small team of people in the reception area and am also in regular contact with managers in the company.

What do you like about your job?

When it comes to my job at Waterloo Housing Association the main aspect I like is the friendliness of the staff there, they are always available to help whenever I have a problem.

What are the main challenges you face on a daily basis?

The main challenges at Waterloo Housing Association include the workload; there are always multiple tasks that need completing.

How do you overcome these challenges, should you require assistance?

Time management is key when overcoming these challenges, I simply have to focus on what needs completing immediately and then make my way through the pile.

Learner Details:

Age: 20

Employer: Waterloo Housing Group

Job Role: Business Administration Apprentice

Qualification: Business Administration

Skills & Qualities
Future Goals

My aim for the future is to move up in Waterloo Housing Association and take on a more senior role, I want to do this because it will give me more benefits and will give me a better future. Taking on a more senior role will also give me better job prospects for the future.