PCS – Quality Training in the Heart of Birmingham

Hafsa
Ramzan

Briefly state your journey prior to starting your Apprenticeship at Protocol?

Prior to starting my journey with Protocol and Community Foundation, I decided to leave University upon realising it was not the path for me. Following this, I completed a traineeship at Protocol to develop my skills and gain work experience, in preparation for an apprenticeship.

Why did you choose an apprenticeship?

Something that appealed to me about an apprenticeship was that it would be a hands-on role where I would be able to learn on the job, whilst also gaining a qualification. It was also an opportunity where I could earn a salary whilst completing it. Further to this, apprenticeships allow you to be supported by a mentor in the workplace who will train you and ensure you receive the necessary guidance.

How has the apprenticeship programme helped you personally and professionally?

Through the apprenticeship programme, I have been able to gain new skills and valuable hands-on experience. These skills will allow me to pursue future roles where I will be able to utilise these transferable skills. with the support of staff at Protocol, my mentor and employer, I have also developed my confidence in and outside of my work environment.

What has been the biggest challenge you have faced since you started your apprenticeship?

The biggest challenge for me to overcome has been my lack of confidence. However, as I have progressed through my apprenticeship, taken on different responsibilities, and ventured outside my comfort zone; I have become more confident, and it is no longer a challenge.

Where Do You See Yourself In The Future?

Within the next 5 years, I see myself settled within a career, promoted within the same organisation.

Within the next year, I see myself in another administrative role developing further skills and gaining experience; possibly completing another qualification.

community foundation
Learner Details:

Age: 22

Employer: Community Foundation

Job Role: Administrative Assistant

Qualification: Business Administrator Level 3

Skills & Qualities

Discover More
Case Studies

Don’t stop now! Keep reading to explore more learner case studies where they detail what they experienced during their training programme, how it benefitted them, and what the future has in store.