PCS – Quality Training in the Heart of Birmingham

Digital Support
Technician
Level 3

Job Description

You will be expected to answer log support calls on our help desk and tackle simple support issues or escalate the support to the appropriate team. You will need to be technically minded and you must be comfortable communicating with individuals, groups, and management.

Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary. You must also have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies.

Duties Include:

About The Employer

The employer offers IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Their bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. 

They see themselves as solution providers to problems using technology. They aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them. Their ambition is to grow the company with their existing products, the development of new products, and to chase tenders that solve unique problems.

Things to consider

All applications must be made through this vacancy or on .Gov. Please do not attempt to contact the employer directly, as this may result in your application not being considered.

The primary interview will take place at Protocol Consultancy Services, so it is important for you to be able to travel to our offices, as well as the offices of the employer. Please consider the ease or difficulty of this before applying for the apprenticeship.

Do you possess the desired qualities and qualifications. Lacking in some areas does not mean you will be unsuccessful in the application process, but the more you meet the criteria, the better chance you have.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

ICT Digital Support Technician
Apprenticeship Summary
Desired Skills
Desired Qualifications
Personal Qualities
Future Prospects

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Digital Support
Technician Vacancy