PCS – Quality Training in the Heart of Birmingham

Customer
Service
Training

Course Overview

Interested in improving your customer service skills?

The Customer Service Training short course is the ideal solution for employees looking to improve their employability by developing vital skills or for employers looking to upskill their workforce. 

Training will focus on enhancing your knowledge and skills when delivering quality service through a variety of tasks, such as processing customer information and handling complaints. This qualification has many progression opportunities through Short Courses, Traineeships, and Apprenticeships, with full training and support provided.

Who is the course for?

This qualification is designed for learners who are interested in entering the world of customer service. Learners could also include:

What are the Benefits?

Since 1996, Protocol Consultancy Services have guided countless learners through upskilling short courses and achieved a 90% success rate. Benefits include:

Delivery Method

As part of this training, you will attend locally based workshops or training sessions via teams (the number of which will be determined at the beginning of the course) in a supportive and welcoming environment. During this time, you will also be required to complete an assignment as part of your programme of learning.

During these workshops, you will work individually and as part of a team, collaborating with other learners on the course to complete several different tasks. This will allow for the continuous improvement of highly sought-after skills, such as problem-solving, decision-making, prioritising, negotiating, teamwork, and independence.

You will learn in a step-by-step manner, allowing you to complete tasks in an enjoyable way, that is easy for you to follow, and improve your chances of retaining the knowledge and skills that you gain. Your tutor will also work with you individually to help identify areas of improvement, with support provided throughout your course.

customer service training short courses
course Details:
What is covered?

During this course, the learner will develop knowledge and skills relating to providing good customer service. Including:

Funding

Funding is available for companies within your Local Enterprise Partnership (LEP) area. Additional training is also available for Maths and English as part of the course. However, a Training Needs Analysis must first be completed to establish eligibility.

Progression Opportunities:
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Customer Service
Training