PCS – Quality Training in the Heart of Birmingham

Customer Service
Practitioner
Level 2

Job Description

This business seeks a motivated and proactive team player to join their Customer Service team where you will play a key role in the delivery of professional management and excellent customer service to support the management of their property portfolio across the UK. You will work in a busy resales department, assisting customers selling their homes.

You will deal with customer queries, and liaise with solicitors where required. You will work alongside property managers to assist them in overseeing planned, reactive and remedial maintenance services and liaise with supply partners, and support the distribution of customer communications.

Duties Include:

About The Employer

The employer is a forward-thinking, customer-focused managing agent providing professional property management services nationwide. They manage modern apartment buildings, traditional blocks of flats, mixed use developments, private housing estates and private rented sector (PRS) or build-to-rent (BTR) developments, as well as portfolios of rented properties for residential or commercial landlords.

Things to consider

All applications must be made through this vacancy or on .Gov. Please do not attempt to contact the employer directly, as this may result in your application not being considered.

The primary interview will take place at Protocol Consultancy Services, so it is important for you to be able to travel to our offices, as well as the offices of the employer. Please consider the ease or difficulty of this before applying for the apprenticeship.

Do you possess the desired qualities and qualifications. Lacking in some areas does not mean you will be unsuccessful in the application process, but the more you meet the criteria, the better chance you have.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Apprenticeship Summary
Desired Skills
Desired Qualifications
Personal Qualities
Future Prospects