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Protocol Resources

Grade One training provider;

Based in the centre of Birmingham, at Protocol we offer a wide range of courses and apprenticeship programmes to suit the individual needs of learners and employers with fully equipped training rooms and e-portfolios. We offer: -

  • Business Administration
  • Customer Service
  • Hospitality
  • Functional Skills
  • Information Technology
  • Management
  • Social Media
  • Team Leading

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Get involved with Protocol

icon1Grade One Tutors and Assessors
Excellent training offered on all of our programmes by fully qualified tutors and assessors
Moodle - Virtual Learning Environment
Our Moodle allows you access all resources for you course from any PC, Laptop or Mobile device in the world
Mahara - Online ePortfolio System
With Mahara you can access and update your ePortfolio from anywhere. Your assessors can also access your portfolio and provide support when and where required 








Open Day - Apprenticeship week

5 March 2014

Thank you to everyone who attended the open day and collected their certificates. Please have a look below to see some of the learners collecting their certificates: -


Protocol Consultancy Services 2013

Awards Luncheon

Protocol hosted an awards luncheon at Opus Restaurant in Birmingham on Wednesday 27th November 2013.
The event was to celebrate Protocol learner, mentor and employer success for the academic year of 2012/13.

The following awards were given out to the deserving winners of each category, who were nominated by their Protocol assessor or employer liaison adviser


Learner High Achiever Award (All Learner Award Winners Pictured Above)

Owen Ralph – Skills Funding Agency
Chris Brindley – Recycle Management
Laura Jackson – Secure Trust Bank
Shreena Vadher – Gambling Commission
Falak Burky - NIPD
Sally Nicholls – Adecco
Stacie Sale – Hinckley Island
David McDonald – Protocol Consultancy Services

Mentor Support Award (All Mentor Award Winners Pictured Above)

Aydan Anderson - RS Fleet
Samantha Jones – Edgbaston Kindergarten
Jodie Johnson – CP Bigwood
Elaine Barnes - Travel Club Elite
Stephen Hill - Adecco
Meena Droach – Holiday Inn

Employer Award

Pauline Mulqueen collected the award on behalf of CP Bigwood
Steve Foster collected the award on behalf of the Gambling Commission

Protocol Special Recognition Award

Michael Lowe
Laura Hopcroft – RS Fleet

Employee of the Year Award 2013
Adrian Hunt – Protocol Consultancy Services

Team Player of the Year Award 2013
Craig Higham – Protocol Consultancy Services

Protocol would like to thank all of our employers, mentors and apprentices for all of their hard work and support for the 2012/13 academic year.
We look forward to building and strengthening our relationships and would like to wish you all a prosperous 2013/14.


  • Over 2,500 qualifications achieved by learners
  • 60 Learners found jobs since January 2012
  • 44 New employers on board since August 2012
  • 15th Birthday celebrations in Sept 2011
  • Acquisition of BHCA in August 2011

The Investors in Excellence Award and Midlands Excellence Prize were awarded at the 10th Anniversary Awards ceremony at the ICC on 30 October 2006 by Pete Waterman. As it was also our 10th Anniversary Protocol invited 12 customers and stakeholders to join the team of 8 staff at this prestigious event attended by 1350 guests from other top performing organisations in the Midlands.

This was followed by an intense inspection by ALI and three inspectors who interviewed staff, learners and employers to check the quality of provision offered by the Company. The conclusion was that Protocol is an outstanding work based learning provider and the full report can be accessed at www.ali.gov.uk