PCS – Quality Training in the Heart of Birmingham

Bethan
McKnight

What are your main responsibilities?

Doing holiday reports and payroll plans, supporting business managers, answering e-mails, answering the telephone, franking and sending mail, answering the voice mails.

Pathway Selected
What is your working environment like?

Mostly office-based in a shared building in Brindley Place, the environment offers a clean and modern space for us to work in where we then provide a quality service to our customers.

Who do you work with? (Departments, Work colleagues)

My role involves working with many people within the business, with a total workforce of 24, all from mixed genders, ages, ethnicities, and backgrounds.

What do you like about your job?

I like the people I work with and the work that I do can be fairly easy at times. However, it can provide a challenge when tasks that I haven’t encountered before need completing. But I also enjoy that aspect as well.

What are the main challenges you face on a daily basis?

Understanding some reports that need to be done and dealing with contractors can sometimes be challenging.

How do you overcome these challenges, should you require assistance?

Help is sometimes needed when learning new things, and this is no exception. I work in a friendly office where everyone is willing to help me on my journey and lend a hand when something becomes too much or confusing for me.

Bethan Mcknight Jobcentre Plus Applicant
Learner Details:

Age: 19

Employer: Liquidity

Job Role: Business Administrator

Qualification: Business Administration Level 2

Skills & Qualities
Future Goals

I see myself working at Liquidity for the length of my apprenticeship and perhaps a little longer. I would like to work elsewhere; preferably in an art or design based administration role.