Customer Service
Level 2

Job Description

The service provided by a receptionist greatly enhances the public’s experience whilst visiting an organisation for support, advice, and guidance. After initial induction and training in the role, Ashiana Community Project will encourage & support the apprentice to acquire the necessary knowledge of the work we do. The role includes the ability to maintain a favourable image of the organisation, any other duties commensurate with the scope and nature of the post and being conversant with and where appropriate, implementing emergency fire, evacuation and accident procedures and the Health and Safety Policy.

Duties Include:

About Ashiana Community Project

Ashiana Community Project are a vibrant community organisation providing support people living in and around the Sparkbrook area. Based on Grantham road, they provide a variety of services to the community consisting of advice, wellbeing activities, employment and training support. It was established by local residents in 1997 to offer a community resource that is inclusive to all local people.

Things to consider

All applications must be made through this vacancy or on .Gov. Please do not attempt to contact the employer directly, as this may result in your application not being considered.

The primary interview will take place at Protocol Consultancy Services, so it is important for you to be able to travel to our offices, as well as the offices of the employer. Please consider the ease or difficulty of this before applying for the apprenticeship.

Do you possess the desired qualities and qualifications. Lacking in some areas does not mean you will be unsuccessful in the application process, but the more you meet the criteria, the better chance you have.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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Apprenticeship Summary
Desired Skills
Desired Qualifications
Personal Qualities
Future Prospects

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Customer Service
Practitioner Vacancy