Learn about Protocol’s mission, vision and values, and how our purpose-driven team supports individuals and employers to build successful career pathways.
Our mission is to provide our clients with excellent, cost-effective training, consultancy and advice and guidance, delivered to the highest quality standards in a secure environment by an experienced, professional and flexible team, to improve the life chances of those we educate.
The Protocol learning experience will inspire you to “Aim High and Achieve More for All” – and also incorporates the slogan “Excellence in Everything”.
To provide high quality consultancy & training services and effective information advice and guidance to a range of people, from school leavers to mature adults in a safe, secure and inspiring learning environment or remotely online to improve the life chances of those we educate.
To ensure that our Policy and Strategy are based on present and future needs and expectations of all stakeholders and in line with the local authorities, WMCA & LSIP identified needs and the government and Ofsted agenda.
To assist local employers to take on apprentices and pre-apprenticeships, improve their competitiveness and enhance their existing skill base through vocational and personal development to maximise the full potential of their workforce and have impact on their business and understand the ongoing Apprenticeship reforms.
At Protocol Consultancy Services, our values are more than words — they’re the guiding principles that shape how we teach, support and grow with every learner and employer. They anchor us in integrity, drive us to excellence and reflect our commitment to empowering futures across Birmingham and beyond. See below to learn more about what drives us…
High-Quality Curriculum and Learning Impact – We deliver high-quality training and provide impartial information, advice and guidance to learners from school leavers to adults, underpinned by an ambitious, well-sequenced curriculum that develops substantial knowledge, skills and behaviours and supports clear progression.
Skills Aligned to Local and National Priorities – Our provision is planned, reviewed and improved in response to local labour market intelligence, employer need and national education priorities, ensuring learners develop relevant, sustainable skills that support employment, further learning and economic growth.
Employer Engagement and Workforce Development – We work in partnership with employers to support pre-apprenticeships, apprenticeships and workforce upskilling, co-designing provision that strengthens vocational competence, professional behaviours and productivity, which delivers measurable impact for learners and businesses.
Inclusive, Safe and High-Expectations Learning Environment – We provide a safe, secure and inclusive learning environment where high expectations for behaviour, attendance and engagement enable learners to succeed.
Personal Development and Learner Empowerment – Learners are supported to develop confidence, resilience, independence and employability, alongside a strong understanding of equality, diversity, inclusion and belonging, together with British values, enabling informed life and career choices.
Excellence in Teaching, Learning and Assessment – We strive for excellence in teaching, learning and assessment through skilled, professional staff, effective feedback and continuous professional development, ensuring learners know more, remember and embed more and achieve more over time.
Integrity, Accountability and Quality Assurance – We operate with integrity, transparency and ethical practice, supported by robust governance, compliance and performance monitoring through clear KPIs, Self-Assessment Report and a Quality Improvement Plan, demonstrating effective Leadership and Management.
Innovation, Collaboration and Continuous Improvement – We embrace innovation and collaborative working with learners, employers, staff and partners, using self-assessment, data, technology and feedback to drive continuous improvement and sustained positive outcomes.
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