These case studies are from those who took part in a learning & development or teaching style course before or during full time employment, increasing their skill and knowledge level within their sector.
I began my journey with Protocol Consultancy Services after working in customer service as a travel agent, bringing strong communication and organisational skills into my new role as the company receptionist while supporting the recruitment team. Throughout my time at Protocol, I developed greater confidence and a deeper understanding of the business, engaging effectively with both customers and learners to ensure the highest standards of service. As…
I completed my Level 3 Learning & Development Practitioner Apprenticeship with Protocol Consultancy Services, which gave me the knowledge and skills to grow both personally and professionally. I’ve since progressed into the teaching department, where I work as a recruitment advisor and provide tutor support, helping learners on their own apprenticeship journeys. I’m now excited to be starting a Level 4 Apprenticeship to further develop my skills and gain even more experience.
Before starting my Apprenticeship, I had graduated from University in Business Management, and then joined The Adecco Group. I worked…
I completed a Business Admin L2 and L3 apprenticeship with another provider with my current company. As my role changed after I was qualified…
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